Police Scotland seeking public’s help to shape future

Police Scotland is looking for the public’s experiences and views as they modernise and shape the way you can contact them through their service centres. They are particularly interested in hearing from our diverse, disability communities or anyone who experiences challenges around communication in their daily life.

More than 4.2 million emergency and non-emergency calls, emails and SMS texts are handled by staff each year. Telephone is now the most popular method for members of the public to contact the police and access our service.

Police Scotland is working in partnership with the Scottish Disability Equality Forum to host a number of events around the country to gather the opinions of communities to ensure everyone in Scotland has fair and equal access to contacting Police Scotland through our Service Centres.

Chief Inspector Arlene Smith said: “Our service centres are world class facilities and we receive very positive feedback from our communities about their contact with us. People are already able to get in touch everyday for all manner of police advice or assistance, so it is important that people understand we’re looking for their help to enhance existing services and we don’t intend to compromise any of the local arrangements already in place.

“We’re determined that on each and every occasion any member of the public contacts the service centre, they can do so with ease and in a convenient way that suits their own communication needs. We’re really excited about working with our local communities to understand how we can best achieve this.

“Only by involving our users in the design process can we truly meet the vast spectrum of communication needs of people around the country.”

Police Scotland, with the Scottish Disability Equality Forum, invite you to have Your Say, Your Way at one of the following workshops where you will be encouraged to give your opinion on current service provision, and more importantly, how it might be improved in the future.

The events will be held in

Aberdeen –

19 February 2015   11.00am – 4.00pm

Altens Community Centre, Strathburn Street, Altens, Aberdeen AB12 3SE

Inverness –

20 February 2015   11.00am – 4.00pm

Markin Community Centre, Coronation Park, Inverness IV3 8AD

Glasgow –

24 February 2015   11.00am – 4.00pm

Clydesmill Training Centre, Westburn Drive, Cambuslang G72 1AA

Edinburgh –

2 March 2015 11.00am – 4.00pm

Norton Park, 57 Albion Road, Edinburgh EH7 5QY

Fife –

25 February 2015 11.00am – 4.00pm

Scottish Police College Tulliallan Castle, Kincardine, Fife FK10 4BE

Borders –

10 March 2015 11.00am – 4.00pm

The Buccleuch Centre, Langholm, Dumfries & Galloway DG13 0AW