Edinburgh job – Front Office Supervisor Marriott Dalmahoy

September 20, 2011 5:51 pm

There is a vacancy advertised on The Caterer website today for a position at the Marriott Dalmahoy Hotel and Country Club.

The advert reads as follows:-

Job Description
The Marriott Dalmahoy Hotel & Country Club have an excellent opportunity for a Front Office Supervisor to join our team to maintain the smooth running of the Reception area and assist in the supervision and training of Reception associates on a day-to-day basis.
Requirements

Strong Communication skills

Innovative

Pro-active and reliable

Able to work alone and within a team

Good level of English essential

Responsibilities

Maintain Marriott Company SOPs including Brand Standard Audit criteria, ensuring standards are achieved and maintained in the Front of House area.

To maximise hotel revenue by upselling, following yield strategy, following overbooking guidelines and liasing with Reservations on a daily basis.

To received guests on arrival to the required standard, and ensure their details are entered into the computer correctly and efficiently.

To ensure a quick, efficient and friendly check-in of all guests and ensure they are treated in the correct manner to encourage a return visit.

Have a comprehensive knowledge of the Hotel’s facilities and any promotions taking place so as to offer information to guests.

To ensure that guests’ check-in details and bills are correct.

To be responsible for the security of all monies, floats, keys, safety deposits etc. within the Reception Department.

To observe and implement procedures for fire prevention, fire fighting and evacuation.

To be able to deal with advance reservations, taking bookings and special requirements, where necessary.

To be able to operate switchboard and deal with messages and enquiries, when required, in an efficient manner.

To post all transactions on a regular basis, to ensure that all bills are kept up to date. Ensure they are correctly posted to the correct bills.

To prepare cash for banking on a daily basis. Complete receipts for all monies received from pay-ins etc. Operate proper care regarding rates and currency handling.

To operate a proper handover system between each shift.

To ensure all rooms have enough credit card authorisations.

To ensure all associates are trained to the Company standard, including 15 minute short-takes, statutory Fire, Health and Safety and other training deemed necessary.

Ensure that stock levels of inventory necessary for Front Office operations are kept with set guidelines.

Benefits Package

Career Development and Training

Discounted accommodation at Marriott Hotels worldwide

Meals whilst on duty

Uniforms

Marriott Discount Card

Use of Hotel Leisure Club

Pension

Free Life Assurance

Other Local Benefits

We have a dedicated website www.mymarriottukbenefits.co.uk and a company handbook which details all our benefits.
Hotel Information

With its breathtaking scenery, Baronial Manor, incredible sunsets and views of Edinburgh Castle, Marriott Dalmahoy Hotel & Country Club is paradise. As our resort is set within 1,000 acres of parkland, you would never know you’re just 7 miles from the centre of Edinburgh, our lively capital. The resort – a retreat for leisure and rejuvenation – has two 18-hole golf courses (one championship course), a PGA-approved golf academy, gym, indoor swimming pool, spa and tennis. Our spacious guest rooms feature luxury bedding, mini-bar, and wireless Internet access. Every event becomes magical with our exquisite facilities, certified event planners, expansive catering services and picture-perfect manor and gardens. Enjoy chef specialties and incredible views from the Pentland, our award-winning restaurant.