Although widespread support is available, around a third of Scots still do not seek professional help or advice when struggling to pay energy bills.
British Gas Energy Trust (the Trust) and British Gas along with the Post Office and 20 local charities have teamed up to stage information events this week and next aimed at helping with face to face support.
The drop-in events are taking place in Edinburgh in partnership with Citizens Advice Edinburgh at LifeCare Edinburgh on 11 and 12 November and then at Citizens Advice Edinburgh on 18 and 19 November.
The Trust conducted research last year and found that around a third of people facing problems paying for energy are held back by embarrassment and also the mistaken belief they will not qualify for help. About a half say they find it difficult to talk about.
Tracey Talbot, Interim Chief Executive Officer, at British Gas Energy Trust, said: “We know that managing household budgets remains a real challenge for many, with the cost of living putting pressure on people across the country. And although we’re starting to see more people coming forward to seek support, we recognise that doing so can still feel difficult.
“That’s why we’ve partnered with the Post Office and trusted local charities to bring support into communities across Britain – including Scotland. These drop-in sessions provide practical advice on budgeting, managing bills, and accessing grants, all in a friendly and approachable setting. Our Individuals and Families Fund and Energy Support Fund are also now open to both British Gas customers and those with other suppliers – whether you’re on a prepayment meter or a credit account. If you need support, you can find out more and apply through the British Gas Energy Trust website.
“No one should feel alone in this – and we want people to know that help is not only available, but designed to work for them, wherever they are in life.”
Christina King, Customer Vulnerability Manager at British Gas, said: “It’s encouraging to see more people speaking to their energy provider when they’re finding things tough. That first conversation can make a real difference and there are many ways we can help
“Our British Gas advisors will be available at local pop-up events to offer practical, face-to-face guidance – and these sessions are just one of the ways we’re helping customers during the upcoming winter. We committed £140 million to help customers since 2021 with their energy bills, the biggest voluntary support package from an energy company.
“Through the British Gas Energy Trust, we’re providing access to grants, funding, and free advice services alongside additional support like matched debt repayments and non-repayable credit for those in serious difficulty.”
