A recent £20,000 refurbishment, together with an investment in live sports channels, is paying off for Pilgrim Bar.
The Cowgate bar has had a 15% growth in turnover over the past few years, contrary to industry norms.
Samuel Leishman, the new manager at Pilgrim Bar in The Cowgate said: “We’re committed to proper, good old fashioned customer service.”
As the festive season approaches, Sam will be recruiting staff, increasing Pilgrim’s workforce from fourteen to eighteen. He said there is an emphasis on hiring staff who can provide superior customer service.
With a ten year background in hospitality, Samuel is excited to be heading up the Robertson’s Close business, which he describes as “a quirky, “vintage chic” cocktail bar.
The business estimates it may still spend a further £20,000 next year on further improvements.
Before joining Pilgrim Bar, Sam spent a part of his career at East Finch Bar in Hanover Street, which specialised in American style service, offering modern twists on classic American cocktails.
Sam said: “Things are going to be very busy over the next few months. I’m looking forward to having the best people in my team. Looking after our customers is very important.”
The bar aims to continue the strong track record of growth helped by a varied calendar of events.
Sam said: “We’ve got a great mix of live music, open mic sessions, quiz nights, cocktail masterclasses, and live sport coming up.
“We’re known for our Karaoke Tuesdays, and our Thursday Cocktail Club. Both are really popular, and certainly liven up and boost midweek trade.”
Sam explained that Pilgrim customers enjoy the traditional bar experience and not static table service.
He said: “They’re looking for that interaction with other people as only standing at a bar can bring. They’re looking for the banter with our staff as well. We can provide this in a safe, welcoming, and inclusive environment.
“It’s a proper night out in a relaxed setting which is that little bit different in the City.
“We’re also open to accommodating sponsorships for student societies,.
“I think it’s fantastic that this business can sustain a staff of 18 people, and that our owners are committed to continual investment. We have new furniture, decoration and soft furnishings, our interior is looking great.”
Daniel Harrison, one of Pilgrim’s three owners, said: “We are very lucky to have experienced and passionate people like Sam on board here at Pilgrim Bar.
“It’s not been the best of times for the licence trade over the past few years, particularly as concerns the wet led unit. But we are showing that working together as a team, investing in your business, and supporting your workforce, can make a success of it. Our plans are most definitely to grow within the capital.
“Sam is very much a part of this focus as we move forward.”
