There is no doubt that the quality of your company’s service directly depends on the speed of communication with the client and the speed of communication within the company. Modern business is increasingly using unified communications services to reach a new level of service quality.
This is not surprising at all, because the realities of the modern market make most manufacturers seek to bind the consumer more tightly to themselves. As a result, vertical solutions are offered. Of course, these solutions fulfill the functions but doom the customer to dictatorship on the part of the manufacturer. It can be not only the need to purchase devices of only one brand, but also requires the training of specialists.
These specialists are likely to be narrowly focused on a particular manufacturer’s products, purchases of additional licenses, service contracts, and so on. There is no doubt that targeting only one manufacturer can end up being very expensive.
At the same time, each company can use several independent networks (LAN, telephone network, and mobile communications). Of course, each of them individually closes one aspect of business communications, but since all systems are built on the basis of different technologies and standards, we get a set of loosely coupled (or even independent) solutions. That is why the idea of unified communications was born when the user can receive any type of data at any time and on any device.
What are the main features of Unified Communications?
Today, the concept of Unified Communications has not yet settled in a clear framework and it gives some companies reason to speculate on the term itself. There are many stand-alone products on the market that have the word Unified Communications in their name, but these are often just stand-alone products, not a system. But after all, unified communication is a complex solution consisting of many “building blocks” that should work as a team. Unified communications services should provide the user with enhanced communication and connectivity options. An important factor is also the possibility of integration with the developments of other manufacturers.
For UC, both hardware and software components are important. Let’s focus on the last one. Perhaps we do not have such advanced telephony technologies as those companies that focus on the hardware component, but as practice shows, even what we have is more than enough for UCtel to help you improve communication. A good example is an IP telephony – it’s actually a computer that can support about 900 features, but the vast majority of users need no more than nine.
The communication system is considered unified because it is able to offer the user in one package:
- telephony services;
- Audio/video conferencing;
- File sharing;
- Text messaging;
- Postal services.
In addition, remote collaboration tools should be provided, as well as the ability to determine the user’s availability at a given time (Presence).
The main purpose of UC products is to help the existing networks as much as possible by adding as many telecommunications services to the company’s needs. The world has already realized the benefits of Unified Communications: for example, based on Microsoft solutions, there are already hundreds of implemented systems, whose users are more than half a million people. So unified communications is a relevant and demanded phenomenon in the market today.
What devices can be connected to UC?
UC products are designed to work on all commercially supported platforms and devices. The most common at the moment are various versions of Windows and Mac OS for desktop computers. You should not forget about Blackberry, Windows Mobile, Symbian for mobile devices. Thus, UCtel covers all possible modern means of communication – PCs, mobile, IP phones, communicators.
This way, the user, regardless of the device with which he/she is currently working, uses one client application with a “unified” interface. It allows you to use all of the above features.
Contrary to popular belief, UCs are not just for communications. They also take part in ensuring the life of companies, which is often complicated by an abundance of heterogeneous means of communication. Therefore, there is a need for “integrability” of Unified Communications systems into the client’s business processes and support for the interaction of employees.
How can it improve the mobility of your business?
Unified communications offers a wide range of solutions for employees who work with telephony. Thus, you can specify a corporate phone number in your business card and all incoming calls will be directed to the device that is currently preferred for you. This could be a nearby desk phone, a phone in another office, a mobile phone, a home phone, or whatever.
What’s more, with Unified communications, you can transfer a conversation from mobile phone to tablet and vice versa without interrupting the conversation. During a business trip, employees can use the capabilities of the corporate IP communications network, including for making long-distance calls through the corporate network. It will help you reduce your company’s phone bill costs.
The Unified Communications system supports a new category of mobile phones operating in two radio bands: GSM and WiFi. These phones can be used simultaneously in data and voice applications.
In the coverage area of the corporate Wi-Fi network, the employee’s corporate number is automatically downloaded to the user’s mobile phone, and inside the office, calls to any place are made through the corporate network.
Simultaneous GSM and Wi-Fi support provides:
- Constant availability of the employee;
- Increases comfort level for employees;
- Possibility to save on the cost of city calls.
These Unified Communications also include powerful contact center functionality to help companies handle large volumes of customer calls. It does not depend on what electronic channels they receive: by phone, via e-mail or from the company’s website.
Moreover, this infrastructure has the ability to self-organize, self-protect and auto-adjust to application traffic, as well as reallocation of system resources to maximize employee productivity and prevent downtime.
By choosing UC you are choosing a new level of development for your company. It will be highly appreciated by your customers and employees and will affect your income.